ISO 20000 - INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

ISO 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. As one of the largest ISO 20000 IT Service Management system certification consulting companies across the world with clients in more than 40 countries, our knowledge and experience of the standards is unsurpassed. We understand how to fully exploit the benefits of your IT service management system to ensure you unlock the true potential in your organization.

Benefits of ISO 20000-1

• Reduction in incidents and improved incident management
• Improving corporate image and credibility
• Adoption of an integrated process to the delivery of IT services
• Reduction in response times and interruptions to IT service
• Improved management of cost leads to financial savings
• A culture of continuous improvement
• Greater understanding of roles and business objectives
• Ensuring legislative awareness and compliance
• Protecting the company, assets, shareholders and directors
• Increased customer satisfaction from internal and/or external customers
• Provides you with a competitive advantage
• Enhanced customer satisfaction that improves client retention